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City suspends water shutoffs during emergency

Post Date:03/19/2020 9:30 AM

On Wednesday, Gov. Jay Inslee announced measures for Washington businesses, workers, renters, and other residents who may struggle financially to pay utility bills while dealing with loss of income during the COVID-19 outbreak.

To help Walla Walla residents who might be having financial difficulties during this time, City officials have decided to not shut off water services for nonpayment during the emergency. However, we encourage customers to continue to make payments in order to avoid late fees that may be added at a future date.

It is the City's intention to waive late fees for customers during this emergency. To do that would require an amendment to municipal code, which we will ask the City Council to do at its next meeting, March 25.

The City is accepting credit/debit card payments over the phone and online through the City’s website. (Please note: The City never charges a fee for payments made via credit/debit card. If you see a message requiring you to accept a fee, you are not on the City site.) You can also place a check or money order in the City drop-box located on North 3rd Avenue near the U.S. Army Corps of Engineers building, at 201 N. 3rd Ave.

We have minimal staff in the building to answer phone calls or return voicemails. If you have questions regarding your account or payment options, please call 509-527-4423.

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